Effective Date: October, 2024

This Privacy Policy (“Policy”) describes how TranZipper Technologies Limited (“TranZipper,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of its users in compliance with the Nigerian Data Protection Regulation NIGERIA DATA PROTECTION REGULATION (NDPR) 2019 and other applicable international privacy laws. By accessing or using our services, including the TranZipper website, mobile applications, and other online services (collectively, the "Platform"), you consent to the practices described in this Policy.

Key Terms

• "TranZipper", "we," "us," or "our": Refers to TranZipper Technologies Limited, its affiliates, subsidiaries, and related entities.
• "Platform": Refers to all digital services provided by TranZipper, including the website, mobile apps, and online services.
• "Personal Data": Refers to information that can identify a person, directly or indirectly, including but not limited to name, email, phone number, business details, NIN, and location data.
• "Processing": Refers to any operation performed on personal data, such as collection, storage, modification, transmission, and deletion.
• "User," "you," or "your": Refers to individuals or entities that access the Platform.
• "Third Parties": Includes service providers, business partners, vendors, and government authorities who may receive personal data in connection with TranZipper's services.

1. Types of Data Collected

1.1 Personal Data

We collect and process the following categories of personal data that you voluntarily provide when you use our Platform:

• Identifiers: Full name, business name, phone number, email address, physical address, and National Identification Number (NIN).
• Business Information: Company details, location, and services offered.
• Financial Information: Bank details and payment-related information where applicable.

1.2 Location Data

We may collect location data from your device to provide location-based services. This can include:

• General Location: Derived from your IP address.
• Precise Geolocation: With your consent, collected from your device’s GPS to display relevant Pros or services.

1.3 Automatically Collected Data

We automatically collect certain information when you use our Platform, including:

• Device Information: Type of device, operating system, and browser.
• Usage Information: IP address, pages visited, time spent on the Platform, and interactions.

2. Purpose of Data Collection

TranZipper processes your personal data for the following purposes, which are lawful under the NDPR 2019:

• Provision of Services: To enable you to use the Platform, connect with professionals (Pros), and manage bookings.
• Customer Support: To resolve queries, provide support, and improve services.
• Fraud Prevention: To protect our users from fraudulent activity and ensure platform safety.
• Marketing and Communication: To send promotional offers and updates (with consent), in accordance with NDPR guidelines.
• Research and Development: To analyze user trends, improve services, and create new features.
• Legal Compliance: To comply with legal obligations under applicable laws and regulations.

3. Data Sharing and Disclosure

3.1 With Third Parties

We may share your personal data with trusted third parties, such as service providers (e.g., payment processors), legal advisors, and law enforcement authorities. These third parties are required to adhere to confidentiality agreements and protect your personal data.

3.2 Consent-Based Sharing

Where your consent is required under NDPR 2019, we will explicitly seek your permission before sharing your data with third parties for purposes beyond the service offered on our Platform.

3.3 Legal Obligations

We may disclose personal data to comply with court orders, subpoenas, or requests from law enforcement agencies or regulatory authorities in line with NDPR 2019 requirements.

3.4 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, we may transfer your data to the acquiring entity, provided that they adhere to similar data protection standards.

4. Data Storage and Security

We take the security of your personal data seriously and implement industry-standard security measures, including encryption, access control, and regular audits. However, please note that no security system is completely impenetrable, and we cannot guarantee the absolute security of your personal data.

4.1 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When no longer needed, your data will be securely deleted.

5. Your Rights Under NDPR 2019

As a user under NDPR 2019, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and obtain information on how it is being used.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request to limit the processing of your personal data.
• Right to Data Portability: Request the transfer of your data to another service provider in a structured format.
• Right to Object: Object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact us using the details provided in Section 9.

6. International Data Transfers

Your personal data may be transferred to countries outside Nigeria, including countries with differing data protection standards. We take all necessary steps to ensure that international transfers comply with NDPR 2019 and that your data is protected during such transfers.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather usage data. You can adjust your browser settings to reject cookies, but some features of the Platform may not function properly without them.

8. Privacy of Minors

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor without parental consent, we will take steps to delete such data immediately.

9. Contact Information

If you have questions or concerns regarding this Policy or wish to exercise your rights under NDPR 2019, please contact us:

TranZipper Technologies Limited
[email protected]
+234 9014545346

10. Updates to this Policy

We reserve the right to modify this Policy as necessary to comply with changes in the law or business practices. Any changes will be posted on the Platform with an updated "Effective Date." Continued use of the Platform constitutes acceptance of any revised terms.