Terms and conditions

TRANZIPPER TERMS OF SERVICE

Effective Date: October, 2024

ACCEPTANCE OF TERMS

By accessing or utilizing the TranZipper Platform, you hereby agree to comply with and be bound by these Terms of Service ("Terms"), which constitute a legally binding agreement between you and TranZipper Technologies Limited ("TranZipper"). If you do not agree to these Terms, you are prohibited from using the Platform and must immediately discontinue such use.

DEFINITIONS AND INTERPRETATION

  • "Platform": Refers to the TranZipper Marketplace, including its associated websites, mobile applications, and any related services provided by TranZipper.
  • "User" or "You": Refers to any individual or entity accessing or utilizing the Platform, including but not limited to business owners, professionals, and customers.
  • Compliance with Laws: Users must adhere to all applicable local, state, national, and international laws and regulations in connection with their use of the Platform, including the Nigerian Data Protection Regulation (NDPR) 2019.

USER OBLIGATIONS

  1. Prohibited Conduct: Users shall not engage in fraudulent activities, abusive behavior, or violate applicable laws or regulations while utilizing the Platform. Any violations may result in legal action, including but not limited to civil or criminal prosecution.

  2. Compliance with Laws: Users must adhere to all applicable local, state, national, and international laws and regulations in connection with their use of the Platform, including the Nigerian Data Protection Regulation (NDPR) 2019.

PROFESSIONAL RESPONSIBILITIES

  1. Duty of Care: Professionals are required to perform their services with due diligence and in accordance with applicable industry standards and best practices.

  2. Accuracy of Information: Professionals warrant that all information provided on the Platform, including but not limited to qualifications, services, and availability, is truthful, accurate, and not misleading.

  3. Communication Protocols: Professionals must ensure clear and timely communication with customers, particularly regarding service availability. They must manage expectations using the availability button (online/offline).

  4. Pre-Contractual Agreement: Professionals must ensure that all payment terms are agreed upon with the customer before rendering services. Any undisclosed fees or charges are strictly prohibited.

PAYMENTS AND FEES

  1. Payment Processing: All payments for services related to boosting business visibility (Gold, Silver, Bronze) on the Platform are processed through TranZipper Technologies and are non-refundable.

  2. Transaction Verification: Users must verify the accuracy of all transaction amounts and reference numbers before confirming payments.

  3. Irrevocability: Payments for business boosting, TranZipper IDs, and badges are final, non-cancellable, and non-amendable.

  4. Refill Transactions: Users must contact service providers directly to resolve any disputes related to refill transactions. TranZipper will not be liable for such disputes.

DISPUTE RESOLUTION

  1. Fraud and Legal Violations: TranZipper reserves the right to investigate and pursue legal action for suspected fraud or other violations of applicable laws.

  2. Mediation and Arbitration: In the event of a dispute arising from or related to the Platform, parties shall first attempt mediation facilitated by TranZipper or a neutral third party. If mediation fails, the dispute shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.

DATA PROTECTION AND PRIVACY

  1. Compliance with NDPR: All personal data collected by TranZipper is processed in accordance with the Nigerian Data Protection Regulation (NDPR) 2019. Users consent to the collection, use, and processing of their personal data as described in TranZipper's Privacy Policy.

  2. User Content: Users may post content, including but not limited to text, photos, and videos ("User Content"). By doing so, Users grant TranZipper a worldwide, perpetual, irrevocable, and royalty-free license to use, modify, adapt, and share such content for legitimate business purposes.

  3. Confidentiality of Communications: Private communications between Users are treated as confidential and will not be used for advertising purposes.

INTELLECTUAL PROPERTY RIGHTS

All content, trademarks, service marks, logos, and other intellectual property displayed on the Platform ("TranZipper Content") are the exclusive property of TranZipper Technologies Limited and are protected by applicable copyright, trademark, and other intellectual property laws. Unauthorized use of TranZipper Content is prohibited and may result in legal action.

DISCLAIMERS AND WARRANTIES

  1. No Warranty: The Platform and all services are provided "as-is" and "as-available". TranZipper disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

  2. Limitation of Liability: TranZipper shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform, to the fullest extent permitted by law.

TERMINATION OF SERVICE

TranZipper reserves the right to suspend or terminate your access to the Platform at its sole discretion, with or without notice, for any reason, including but not limited to breaches of these Terms. Termination does not affect accrued rights or obligations.

JURISDICTION AND GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any legal actions arising from these Terms shall be brought exclusively before competent courts in Nigeria.

AMENDMENTS AND MODIFICATIONS

TranZipper reserves the right to amend or modify these Terms at any time. Changes will be communicated through updates posted on the Platform or by other appropriate means. Continued use of the Platform after changes take effect constitutes acceptance of the amended Terms.

INDEMNIFICATION AND RELEASE

You agree to indemnify and hold harmless TranZipper Technologies Limited, its affiliates, officers, directors, employees, and agents from any claims, damages, or losses arising from your use of the Platform or violation of these Terms, including but not limited to third-party intellectual property rights.