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Users Frequently Asked Questions

Yes, using TranZipper Marketplace to search for and connect with professionals is completely free. You only pay for the services you receive directly to the professional you hire.

If you’re not satisfied with the service, we encourage you to communicate directly with the professional to resolve any issues. You can also leave a detailed review to inform others of your experience. If the issue is serious, please contact TranZipper support for further assistance.

Yes, you can hire multiple professionals for different services as needed. Simply search for each service separately and connect with the respective professionals. TranZipper Marketplace makes it easy to manage multiple tasks simultaneously.

Yes, all professionals on TranZipper Marketplace undergo a vetting process to ensure they are qualified and trustworthy. We review their credentials, experience, and customer feedback to maintain a high standard of service on our platform.

Every professional that isnt available doesnt show up on customer's location. However, it’s always best to contact the professional directly to confirm their availability and schedule a time that works for both of you.

Yes, you can cancel or reschedule a service by contacting the professional directly. It’s advisable to give as much notice as possible to avoid any inconvenience.

For now, payments are made directly to the professional you hire through any payment method you agree upon. TranZipper Marketplace does not handle payments, ensuring that transactions are simple and straightforward.

To ensure you’re hiring the right professional, carefully review their profile, including their qualifications, experience, and customer reviews. Don’t hesitate to ask them specific questions about their services and experience during your initial contact.

If a professional doesn’t show up at the agreed time, try contacting them directly to confirm their status. If they are unresponsive or fail to arrive, you can report the issue to TranZipper support for further assistance, and we will help resolve the situation.

Yes, TranZipper Marketplace offers customer support to assist with any questions or issues you may have. You can reach out to our support team through the app, website, or via email, and we’ll be happy to help you navigate the platform or resolve any concerns.

If you wish to delete your account and all associated data, follow these steps:

Visit the Account Deletion page in your TranZipper app or website.

Visit the Account Deletion page in your TranZipper app or website.

Check your email for a verification link and confirm the request.

Once verified, we will process your request and delete your account and data within 14 business days.

Note

Deleting your account is permanent and cannot be reversed.
All data, including reviews and transaction history, will be removed.
Ensure all pending issues are resolved before requesting deletion.

For further assistance, please contact our support team .

Pro Frequently Asked Questions

To become a Pro on the TranZipper Marketplace:

Download the TranZipper Pro app from Google Play Store or App Store.
Click "Sign Up" and follow the straightforward steps.
Ensure you have at least one tool ready, as it's a requirement.
Provide your personal information for verification.
Fill in your business information accurately.

The process is quick and will take just 2–3 minutes.

Yes, registrationis free

No, TranZipper Maketplace sign-up process is simple and user-friendly. If you need help, you can ask a friend or family member to assist you.

Yes, you can update your services, prices, and other details at any time through your profile settings. Keeping your information current ensures customers have accurate expectations and helps attract the right clients.

If you receive a negative review, respond professionally and courteously. Address the customer's concerns, offer to resolve the issue, and use the feedback to improve your services. Handling criticism well can maintain your reputation.

TranZipper Marketplace welcomes a wide range of service providers, including artisans, freelancers, and small business owners across various industries such as home maintenance, body care, event planning, and more. See all services

Payments are arranged directly between you and the customer. Ensure you discuss payment terms clearly before starting the job to avoid any misunderstandings. TranZipper does not take a commission from your earnings.

You can manage your bookings and customer interactions through your TranZipper dashboard. The platform allows you to keep track of all your jobs, communications, and customer details in one place, helping you stay organized and efficient.

You can enhance your visibility with a boost subscription: Gold, Silver and Bronze. Alternatively, you can choose to use the app for free.

Stand out by providing detailed, accurate service descriptions, using high-quality images, maintaining a professional demeanor, and consistently delivering excellent results. Collecting glowing reviews and highlighting unique skills or services can give you an edge over competitors.

If you wish to delete your account and all associated data, follow these steps:

Visit the Account Deletion page in your TranZipper app or website.

Visit the Account Deletion page in your TranZipper app or website.

Check your email for a verification link and confirm the request.

Once verified, we will process your request and delete your account and data within 14 business days.

Note

Deleting your account is permanent and cannot be reversed.
All data, including reviews and transaction history, will be removed.
Ensure all pending issues are resolved before requesting deletion.

For further assistance, please contact our support team .

Join the TranZipper Skill Community

The TranZipper Community is on a mission to empower Nigerians with life-changing skills and reduce poverty. Our goal is to help 20,000 people across Nigeria. These skills can transform lives, offering a steady income and opportunities to support families and communities.

Join & Support the Movement